Privacy policy

Privacy Policy

The Padel Entertainment City GmbH, Goethestraße 21, 80336 Munich, represented by the managing directors Jonathan Sierck and Johann Griebl

Below, we provide information regarding the collection of personal data when using our website. Personal data refers to all data that can be personally attributed to you, e.g. name, address, email addresses, user behaviour. We have implemented comprehensive technical and organisational security measures to protect your data against accidental or deliberate manipulation, loss, destruction or access by unauthorised persons. Our security procedures are regularly reviewed and adapted to technological progress.

1. Data controller

The controller pursuant to Article 4(7) of the EU General Data Protection Regulation (GDPR) is The Padel City Entertainment GmbH, Goethestraße 21, 80336 Munich, Tel: +49 151 14325282, Email: opct@padelcityentertainment.com

2. Contact details of the Data Protection Officer

You can contact our Data Protection Officer at the email address marlena@padelcityentertainment.com or at our postal address, adding the note “The Data Protection Officer”.

3. Your rights

You have the following rights in relation to us regarding your personal data:

3.1 General rights You have a right to access and erasure. For enquiries of this nature, please contact marlena@padelcityentertainment.com . Please note that in the case of such enquiries, we must verify that you are indeed the data subject.

Furthermore, you have the right to rectification, restriction of processing, objection to processing and data portability. Where processing is based on your consent, you have the right to withdraw this consent with future effect.

3.2 Rights regarding data processing based on legitimate interest Pursuant to Article 21(1) of the GDPR, you have the right, on grounds relating to your particular situation, to object at any time to the processing of personal data concerning you which is carried out on the basis of Article 6(1)(e) GDPR (data processing in the public interest) or on the basis of Article 6(1)(f) GDPR (data processing to safeguard a legitimate interest); this also applies to profiling based on this provision. In the event of your objection, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves to establish, exercise or defend legal claims.

3.3 Rights regarding direct marketing Where we process your personal data for the purposes of direct marketing, you have the right, pursuant to Article 21(2) of the GDPR, to object at any time to the processing of your personal data for the purposes of such marketing; this also applies to profiling in so far as it is related to such direct marketing. If you object to processing for the purposes of direct marketing, we will no longer process your personal data for these purposes.

3.4 Right to lodge a complaint with a supervisory authority You also have the right to lodge a complaint with a competent data protection supervisory authority regarding the processing of your personal data by The Padel City GmbH.

4. Collection of personal data when visiting our website

When you use the website purely for information purposes, i.e. if you do not register or otherwise provide us with information, we only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following data, which is technically necessary for us to display our website to you and to ensure its stability and security. The legal basis for this is Article 6(1)(f) of the GDPR: IP address, date and time of the request, time zone difference from Greenwich Mean Time (GMT), content of the request (specific page), access status/HTTP status code, amount of data transferred in each case, website from which the request originates, browser, operating system and its interface, language and version of the browser software.

5. Contact via email or contact form

When you contact us by email or via a contact form, we store the data you provide in order to answer your questions. Where we request information via our contact form that is not necessary for establishing contact, we have always marked this as optional. This information helps us to clarify your enquiry and to process your request more effectively. The provision of this information is expressly on a voluntary basis and with your consent, Art. 6(1)(a) GDPR. Where this involves details of communication channels (e.g. email address, telephone number), you also consent to us contacting you via this communication channel, if necessary, to respond to your enquiry. You may, of course, withdraw this consent at any time with future effect. We will delete the data collected in this context once storage is no longer necessary, or restrict processing if statutory retention obligations apply.

6. Newsletter

6.1 General information With your consent pursuant to Article 6(1)(a) of the GDPR, you can subscribe to our newsletter, through which we will keep you informed about our current offers. We use the so-called double opt-in procedure for subscribing to our newsletter. This means that, following your registration, we will send an email to the email address you provided, asking you to confirm that you wish to receive the newsletter. If you do not confirm your registration within 72 hours, your information will be blocked and automatically deleted after one month. In addition, we store your IP addresses and the times of registration and confirmation. The purpose of this procedure is to verify your registration and, if necessary, to investigate any potential misuse of your personal data. The only mandatory information required to receive the newsletter is your email address. Following your confirmation, we store your email address for the purpose of sending the newsletter. The legal basis is Article 6(1)(a) of the GDPR. You may withdraw your consent to receive the newsletter at any time and unsubscribe from the newsletter. You can withdraw your consent by clicking on the link provided in every newsletter email or by sending a contact request to info@padelcity.de.

6.2 Newsletter Tracking Please note that we analyse your user behaviour when sending the newsletter. For this analysis, the emails sent contain so-called web beacons or tracking pixels, which are stored on our website. For the analysis, we link the aforementioned data and the web beacons to your email address and a unique ID. Links received in the newsletter also contain this ID. We use the data obtained in this way to create a user profile in order to tailor the newsletter to your individual interests. In doing so, we record when you read our newsletters, which links you click on within them, and deduce your personal interests from this. We link this data to actions you have taken on our website. It is not possible to subscribe to the newsletter without the tracking described above. The information is stored for as long as you remain subscribed to the newsletter. After you unsubscribe, we store the data purely for statistical purposes and in an anonymous form. Furthermore, such tracking is not possible if you have disabled the display of images by default in your email programme. In this case, the newsletter will not be displayed in full and you may not be able to use all its features. If you choose to display the images manually, the tracking described above will take place.

7. Registration and use of The Padel City App

You have the option to register with us and create a customer account. To complete your registration, we collect and store the following information: title, first name, surname, email address, password, address and date of birth. Your date of birth is required to ensure that the content is age-appropriate. We use the so-called double opt-in procedure for registration, i.e. your registration is only complete once you have confirmed your registration by clicking on the link contained in a confirmation email sent to you for this purpose. If you do not confirm your registration within one month, your registration will be automatically deleted from our database. Providing the aforementioned data is mandatory; you may provide any further information voluntarily through the use of our portal. Once registration is complete, you will receive personal, password-protected access and will be able to view and manage the data you have provided. Registration is voluntary but may be a prerequisite for using our services. If you use our app, we will store the data required to fulfil the contract, including payment details where applicable, until you permanently delete your account. We will also store the voluntary data you have provided for the duration of your use of the portal, unless you delete it beforehand. You can manage and change all details in the secure customer area. The legal basis is Article 6(1)(a), (b) and (f) of the GDPR. We analyse user data anonymously to ensure the technical stability of the PadelCity app, to optimise the user experience and to protect the app and your personal data from unauthorised access. To this end, we use the following software solutions: Google Analytics, Firebase and Adjust.

8. Online booking of sports activities

When booking online, the data required to purchase a sports activity is entered into the app and transmitted to the payment system of the company Stripe (payment service provider). Once the transaction has been processed in the payment system, a confirmation is sent back to the app and displayed to the user there. The user then receives a further confirmation via email from the payment service provider. The legal basis is the conclusion and performance of the purchase contract in accordance with Article 6(1)(b) of the GDPR. The data is stored for the duration of the contract and in accordance with legal obligations. For payment processing, we use various payment service providers, who are always identified and who directly receive your input and are therefore recipients of your personal data collected in connection with the payment process. The legal basis for engaging payment service providers is the performance of the contract in accordance with Article 6(1)(b) of the GDPR. Data is stored for the purpose of payment for the duration of the payment process. Further information and details regarding our payment service providers can be found in our terms and conditions.

9. Participation in competitions

If you take part in competitions, we collect data necessary for the running of the competition. This usually consists of an individual competition entry (e.g. a comment or a photo), as well as your name and contact details. We may pass on your data to our competition partners, e.g. to send you your prize. Data processing and data sharing may vary depending on the competition and is therefore described in detail in the relevant terms and conditions. Participation in a competition and the associated data collection is voluntary. The legal basis for data processing is your consent in accordance with Article 6(1)(a) of the GDPR. Your data will be deleted once the competition has ended.

10. Data transfer

Your data will not be transferred to third parties as a matter of principle, unless we are legally obliged to do so, or the transfer of data is necessary for the performance of the contractual relationship, or you have previously given your express consent to the transfer of your data. External service providers and partner companies, such as online payment providers or the delivery company commissioned to handle the shipment, will only receive your data to the extent necessary to process your order. In such cases, however, the scope of the data transferred is limited to the minimum required. Where our service providers come into contact with your personal data, we ensure, within the framework of data processing on our behalf in accordance with Article 28 of the GDPR, that they comply with the provisions of data protection laws in the same manner. Please also note the respective privacy policies of the providers. The respective service provider is responsible for the content of third-party services, although we will, within reasonable limits, check the services for compliance with legal requirements.

We use the external service providers listed below to provide our services:

Name & address of external service provider	Description/Service
nine:41 GmbH Einsteinstr. 174 81677 Munich	Technical development and maintenance of the online booking system
The Padel City GmbH Goethestraße 21 80336 Munich	Parent company of PCE
FLOWsy GmbH Inselstraße 10 10179 Berlin	Hosting and maintenance of the tournament management software
Shopify International Limited Victoria Buildings, Level 2 1-2 Haddington Road Dublin 4, D04 XN32, Ireland	Online shop and payment processing
Brevo GmbH Köpenicker Str. 126 10179 Berlin	Newsletter and email distribution

 

11. Data security

We have implemented comprehensive technical and operational safeguards to protect your data against accidental or deliberate manipulation, loss, destruction or access by unauthorised persons. Our security procedures are regularly reviewed and adapted to technological progress.

Date: 7 May 2026